The OEM’s expanded portfolio seeks to give clients a chance to “redefine the way they work, and reimagine the employee and client experience at the intersection of physical and digital.”
The portfolio consists of five horizontal, and four industry-specific, services built to address the digital transformation imperatives of Xerox’s customers.
“There is a significant opportunity for our clients to automate inbound and outbound communications, extract value from ingested data and streamline various business processes to unlock immense productivity gains,” explained Joanne Collins Smee, Xerox’s Chief Commercial Officer. “Powered by our technologies, software and Managed Print Services (MPS) expertise, Xerox Services allows our clients to better compete in a rapidly changing market environment.”
Xerox’s Horizontal Services, which pledge to streamline time-consuming, business-critical processes, include: Xerox Intelligent Workplace Services, transcending the traditional MPS segment by leveraging workflow automation, content management and print infrastructure optimisation for more efficient and secure workplaces; Xerox Capture & Content Services, providing advanced multichannel capture and process automation, making information available at point of need, and driving clients to make more informed and proactive business decisions; Xerox Accounts Payable Services, offering a range of invoice processing services, from automated to full e-invoicing; eliminates time-consuming processes while improving data security, giving clients control of the payment schedule; Xerox Digital Hub & Cloud Print Services, providing cloud-based, multi-layered enterprise solutions for fast, cost-controlled printing services and including design, production and delivery of print and digital collateral materials; and Xerox Campaigns on Demand Services, featuring a multi-use marketing campaign solution that scales to any audience size across multiple channels.
Xerox’s first set of sector-specific services, meanwhile, seeks to address the “unique” needs of industries such as insurance, healthcare, retail, and the public sector, by providing new ways to enhance the client experience, including: Xerox Services for Digital Insurer, empowering insurance organisations to meet the demands of numerous touch points across the client journey by helping orchestrate engagement and supporting business processes; Xerox Services for Digital Patient, enabling healthcare organisations to face the challenges of providing an improved patient experience, from admission to discharge, while supporting compliance with an ever-increasing regulatory environment; Xerox Services for Digital Citizen, assisting public sector authorities to better navigate and manage the citizen journey and reducing costs associated with supporting regulatory compliance; and Xerox Services for Digital Retailer, helping retailers drive brand engagement and loyalty through an enhanced experience at every stage of the consumer experience.
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